Reading Datacentre Dark Building Test
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 2026 - 07:30 GMT
Scheduled - As part of our datacentre partners proactive maintenance plan, there will be inspections and maintenance of both the HV and LV equipment providing power to our Reading datacentre, this will also involve a dark building test where mains power will be isolated and the building will transition onto generator backup.

We do not expect any outages however this should be considered an at-risk period due to the nature of works involved.
Nov 11, 2026 07:30 - Nov 13, 2026 18:00 GMT
Problem with phone line
Investigating - Apologies if you're trying to contact us. We're currently experiencing a problem with our phone lines. Engineers are on the case but, in the meantime, please submit any urgent enquiries through your Online Control Panel, and we'll get back to you as quickly as we can.
Nov 09, 2026 - 11:22 GMT

About This Site

Service status information and Network announcements.

Uptime over the past 90 days. View historical uptime.
Control Panel Operational
DNS Operational
Email - POP3/IMAP Access Operational
Linux Hosting Operational
Managed Dedicated Servers Operational
Managed Virtual Servers Operational
Network Operational
Windows Hosting Operational
WebMail Operational
Phone System Major Outage
FTP (Linux Hosting) Operational
FTP (Windows Hosting) Operational
Email - SMTP Authentication Operational
Office365 Services Operational
Cpanel Hosting Operational
Web Builder Operational
Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 12, 2026

No incidents reported today.

Nov 11, 2026

Unresolved incident: Reading Datacentre Dark Building Test.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

Microsoft email addresses rejecting incoming emails
Resolved - This incident has been resolved.
Nov 9, 14:31 GMT
Investigating - We are aware that some customers may be experiencing trouble sending emails to Microsoft email addresses, such as hotmail.com and outlook.com. This appears to be related to a policy change at their end on processing SPF and DMARC records. Microsoft are aware of the issue and are actively investigating on their side. We will update once we have more information.
Nov 9, 10:56 GMT

Nov 8, 2026

No incidents reported.

Nov 7, 2026

Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 21:00 GMT
Scheduled - One of our fibre suppliers providing connectivity between our London Telehouse and London Slough data centres is conducting maintenance to their fibre path due to necessary cable re-routing in London.

As we have diverse fibre connectivity between these locations we do not expect any disruption and traffic will fail over to other routes, but those routes will be at-risk during the maintenance window:

21:00 (GMT) on Friday 6th November 2026
to
06:00 (GMT) on Saturday 7th November 2026.
Oct 15, 11:28 BST

Nov 6, 2026

Nov 5, 2026

Platform Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 20:00 GMT
Scheduled - We will be performing maintenance on the devices that support the POP3/IMAP, Authenticated SMTP and webmail platforms.

All of these devices are redundant, so we do not expect any interruption to services.

However, during the maintenance window we will be running at risk due to the reduced redundancy.
Nov 3, 11:17 GMT

Nov 4, 2026

Nov 3, 2026

Platform Maintenance
Completed - The scheduled maintenance has been completed.
Nov 3, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 20:00 GMT
Scheduled - We will be performing maintenance on the datastores behind our website and control panel platform.

The datastores are redundant, but we expect a brief disruptions as we switch between datastores.
Nov 3, 11:25 GMT
Platform Maintenance
Completed - The scheduled maintenance has been completed.
Nov 3, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 20:00 GMT
Scheduled - We will be performing maintenance on the devices that support the POP3/IMAP, Authenticated SMTP and webmail platforms.

All of these devices are redundant, so we do not expect any interruption to services.

However, during the maintenance window we will be running at risk due to the reduced redundancy.
Oct 30, 09:11 GMT

Nov 2, 2026

Loss of power redundancy on core router.
Resolved - Parts have been replaced and full redundancy restored.
Nov 2, 12:19 GMT
Update - Parts have been replaced and full redundancy restored.
Nov 2, 12:19 GMT
Investigating - Our core network is fully redundant, however due to a PSU failure on a core router in our Reading datacentre, part of the network should be considered "at risk" while the issue is diagnosed and parts are replaced.
Nov 2, 10:13 GMT

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage