Completed -
The scheduled maintenance has been completed.
May 14, 01:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 22:00 BST
Scheduled -
During this maintenance we will be replacing the routers in the telehouse datacenter as part of ongoing upgrades and modernisation. No customer facing services will be affected by the maintenance and no loss of service is anticipated. Connectivity for one office will be affected, but due to the time of the maintenance it will not impact any users.
May 1, 15:58 BST
Resolved -
Phone lines are now operational. Thank you for your patience.
May 12, 13:35 BST
Update -
We are continuing to investigate this issue.
May 12, 13:34 BST
Update -
We are continuing to investigate this issue.
May 12, 12:24 BST
Investigating -
Apologies if you're trying to contact us. We're currently experiencing a problem with our phone lines. Engineers are on the case but, in the meantime, please submit any urgent enquiries through your Online Control Panel, and we'll get back to you as quickly as we can.
May 12, 12:23 BST
Completed -
The scheduled maintenance has been completed.
May 10, 05:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 23:00 BST
Scheduled -
One of our circuit suppliers is carrying out scheduled maintenance on connectivity between our Dublin to UK Telehouse North London data centres as part of an ongoing network hardening programme.
Due to the diverse routing between these locations, we do not anticipate any service disruption as traffic will automatically fail over to alternative routes. However, those alternative routes will be at-risk during the maintenance window.
May 5, 09:51 BST
Completed -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 18:44 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 18:30 BST
Update -
Starting at 6:30 PM (18:30) BST and ending at 7:30 PM (19:30) BST on Wednesday May the 6th. We’ll be performing a brief maintenance update on our DNS platform. The work will only take a few seconds and is scheduled within the 1 hour window, you shouldn’t notice any disruption to your service. We appreciate your patience and thank you for your understanding.
May 5, 11:26 BST
Scheduled -
Starting at 6:30 PM (18:30) BST and ending at 7:30 PM (19:30) BST on Wednesday May the 6th. We’ll be performing a brief maintenance update on our DNS platform. The work will only take a few seconds and is scheduled within the 1 hour window, you shouldn’t notice any disruption to your service. We appreciate your patience and thank you for your understanding.
May 5, 11:25 BST